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Privacy policy
Registered in Ireland – Company No. 775771
Privacy Policy
Last updated: November 2025
Who We Are
Busy Brains Ltd, 1 Griffeen Glen Lawn, Lucan, Co. Dublin, Ireland. Company No. 775771. Email:
megan@busybrains.ie. Website: www.busybrains.ie.
What Data We Collect
Identity and contact data (name, email, phone, address), order details, technical data (IP
address, cookies), and communications you send us. We do not knowingly collect
special-category data.
How We Use Your Data
To process and deliver orders, manage payments and refunds, provide customer support,
improve our services, and comply with legal obligations. Lawful bases include contractual
necessity, legitimate interests, and legal obligation.
Payments
Payments are processed securely via trusted providers (e.g., Stripe, PayPal, Revolut Business).
We do not store full card details.
Sharing Your Data
We never sell your data. We share limited data with delivery partners, payment processors,
professional service providers, and regulators when legally required. All third parties are bound
by data-processing agreements.
www.busybrains.ie | orders@busybrains.ie | © Busy Brains Ltd 2025Cookies
We use essential and analytical cookies. See our Cookie Policy for details. You can manage
cookies in your browser, but blocking essential cookies may affect site functionality.
Data Retention
Order data is retained for six years for tax and accounting. Emails and enquiries are kept up to
two years unless you request deletion sooner.
Data Security
We use SSL, secure passwords, and limited access to protect your data. In the unlikely event of
a breach, we will notify affected individuals and the Data Protection Commission within 72 hours
where required.
Your Rights
Under GDPR you may access, correct, delete, or restrict processing of your data, object to
certain processing, and request data portability. To exercise rights, email megan@busybrains.ie.
You can complain to the Data Protection Commission at dataprotection.ie.
Children's Privacy
Our products are sold to adults (parents, educators, professionals). We do not knowingly collect
data directly from children.
Updates
This policy may be updated periodically; the latest version will always appear on
www.busybrains.ie.
www.busybrains.ie | orders@busybrains.ie | © Busy Brains Ltd 2025
Cancellation Policy
Cancellation & Rescheduling Policy
To ensure fairness to all families and to protect scheduled clinical time, the following cancellation policy applies to all appointments.
Notice Period
A minimum of 24 hours' notice is required to cancel or reschedule an appointment. Appointments cancelled or changed with less than 24 hours' notice are fully chargeable, as the session time cannot be reallocated at short notice.
Same-Day Cancellations
Appointments cancelled or rescheduled on the day of the session, including due to illness, are treated as late cancellations and are charged in full.
Illness
If a child is unwell, they should not attend their session for health and safety reasons. While illness is understandable, the cancellation and notice requirements still apply.
No-Shows
Failure to attend an appointment without notice will be charged in full.
Practitioner Cancellations
If I need to cancel a session due to illness or unforeseen circumstances, families will not be charged, and the session will be rescheduled where possible. Practitioner cancellations are handled separately and are not comparable to client cancellations.
Repeated Late Cancellations
Repeated late cancellations or no-shows may result in a review of ongoing appointment availability.
By booking sessions, families acknowledge and agree to this policy.